Refund policy

At Lyttelton Framing Gallery, we specialise in one-off, unique, and signed memorabilia. Due to the rare and irreplaceable nature of these items, we operate a strict limited refund policy.

1. The "Collection-Only" Refund Window

We offer a 7-day refund window that applies only to items being collected in person from our gallery.

  • Eligibility: You may request a refund at any time from the moment of online purchase until the point of collection.

  • The Handover Rule: Once you have inspected the item at the gallery and taken possession of it, or if the 7-day window from the date of purchase has expired, the sale is considered final. No refunds will be issued thereafter.

  • In-Store Inspection: We encourage all customers to thoroughly inspect their memorabilia upon collection to ensure complete satisfaction before leaving the premises.

2. Third-Party Shipping & Couriers

If you choose to have your item shipped via a third-party courier rather than collecting it in person:

  • All sales are final. * Refunds are not valid for items shipped via third-party services. By opting for shipping, you waive the right to the 7-day collection refund window.

3. Non-Returnable Items

Because our inventory consists of unique, signed pieces:

  • We do not accept returns once an item has left the gallery.

  • We do not accept returns on sale items or gift cards.

4. How to Request a Refund (Pre-Collection)

If you change your mind before collecting your item (within 7 days of your online purchase), please contact us immediately:

  • Email: info@lytteltonframing.co.uk

  • In-Person: Visit us at the gallery before you take your item home.

5. Processing Your Refund

If your refund is requested within the valid 7-day pre-collection window, it will be processed automatically via your original payment method.

  • Please allow 10 business days for the funds to appear in your account.

  • If you haven't received your refund after 15 business days, please contact us at info@lytteltonframing.co.uk.